Shop Seif

Shipping Policy

Last Updated: October 2026

1. Our Commitment

At Shop Seif, we take great care to make sure your pieces arrive safely and in excellent condition. Each item is carefully inspected and packaged before it leaves us. This policy covers where we ship, how long it takes, what it costs, and what to do if something goes wrong.

2. Where We Ship

  • Egypt: all governorates
  • MENA region: Middle East and North Africa countries
  • International: [worldwide] outside the above

We cannot ship to [countries or territories restricted by law, sanctions, or carrier limits]. If your location is not listed, email [email protected] and we will check what is possible. Remote areas may need extra time or cost, and we will confirm this before you pay.

3. Processing & Delivery Times

Standard wallpaper collections

  • Processing: 1-3 business days
  • Estimated delivery, Egypt: 2-4 weeks from order confirmation
  • Estimated delivery, MENA: [3-6 weeks]
  • Estimated delivery, international: [4-10 weeks]

Artisanal rugs (ready-made)

  • Processing: 1-3 business days, including quality inspection
  • Estimated delivery, Egypt: 4-6 weeks from order confirmation
  • Estimated delivery, MENA: [6-8 weeks]
  • Estimated delivery, international: [4-10 weeks]

Bespoke & custom orders

  • Production: varies with complexity
  • Estimated delivery, Egypt: 4-6 weeks from design approval
  • Estimated delivery, MENA: [6-8 weeks]
  • Estimated delivery, international: [6-12 weeks]

You will receive a confirmed timeline once your custom design is finalized.

These are estimates, not guarantees. Peak seasons, intricate custom pieces, customs clearance, and carrier delays can extend delivery times, especially for international orders. We will keep you informed, and we are not liable for delays outside our control.

4. Shipping Costs

Within Egypt

  • Standard delivery: calculated at checkout by weight and dimensions
  • Free shipping: on orders over 100,000 EGP
  • Express delivery: available for select items at an additional cost

MENA region and international

  • Shipping is calculated at checkout by destination, weight, and dimensions. [For large or heavy items, or destinations we cannot price automatically, we will send you a shipping quote by email before you pay.]
  • Free shipping applies to Egypt only.
  • Customs, duties, and taxes are not included (see Section 9).
  • International shipments are insured upon request.

5. Order Tracking

Once your order ships, we will email you a confirmation with tracking information and an estimated delivery date.

6. Packaging

Every piece is packed with protective materials for safe transit, in branded packaging, with care instructions included. We use environmentally conscious materials where possible. International shipments are packed to withstand longer journeys.

7. Delivery

Standard delivery. Our courier partners deliver to the address you give us. If delivery fails or the package is not collected, the courier may return it to us, and re-delivery or return costs may be charged to you.

International delivery. Please give us a complete address and a working phone number and email, because couriers and customs authorities often need them. Large rugs and multi-item orders may ship by freight and may require you or your appointed agent to arrange final delivery or unloading at the destination. We will tell you before you pay if this applies.

Risk of loss. We are responsible for your order until it is delivered to you. After delivery is signed for, responsibility passes to you.

8. Delivery Problems

Delayed delivery. If your order has not arrived within the estimated timeframe, email [email protected] with your order number and we will investigate right away.

Damaged or incorrect items. Please inspect your order on delivery, before installation.

  1. Keep all packaging materials.
  2. Take clear photos of the damage and the packaging.
  3. Email [email protected] within 7 days of delivery with your order number and photos. If you can, please note any visible damage on the courier's delivery receipt.
  4. We will repair, replace, or fully refund the item at no cost to you, including return shipping.

This applies to custom items too, and to international orders. See our Return & Exchange Policy for details.

Incorrect address. Please check your address carefully at checkout. We are not responsible for orders sent to an incorrect address provided by you. If you need to change it, contact us immediately. We will try to update it, but we cannot guarantee a change after dispatch, and any re-delivery costs are yours.

9. Customs, Duties & Taxes (Outside Egypt)

  • Customs fees, import duties, VAT, and other taxes are your responsibility and are set by your country's authorities. They may be collected by the courier before or at delivery.
  • We cannot control or predict these charges. Please check your local import rules before ordering.
  • We will declare the true value and contents of your order on customs documents, as the law requires. We cannot mark orders as gifts or declare a lower value.
  • Customs inspection can delay your order. We are not responsible for these delays.
  • If you refuse delivery or do not collect the order because of these charges, shipping costs are not refunded, and we may deduct the cost of returning the goods to us from any refund. If a shipment is abandoned or destroyed by customs, no refund is due.

10. Order Changes & Cancellations

  • Standard items: may be cancelled or changed within 24 hours of placing the order. After that, the order enters fulfillment and cannot be changed.
  • Custom orders: may be cancelled [before production begins, subject to non-refundable deposits]. Once production starts, they cannot be cancelled or changed. Please review all details before confirming.

11. Contact Us

Shop Seif
Email: [email protected]
Phone Number: +20 100 540 4436