Last Updated: October 2026
1. Introduction
The Shop Seif, operating as Shop Seif ("we," "our," or "us"), is committed to protecting your privacy. This policy explains how we collect, use, share, and protect your information when you visit our website, contact us, or purchase from us. If you do not agree with this policy, please do not use our website or services.
Who we are: The Shop Seif, Egypt. For privacy matters, contact [email protected].
2. Information We Collect
Information you provide to us when you make a purchase or request a quotation, subscribe to our newsletter, contact us, or take part in surveys or promotions. This may include:
- Name, email address, phone number, shipping and billing addresses
- Payment information, processed securely by our payment providers (we do not store full card details)
- Account credentials, purchase history, and communication preferences
- Business details, if you are an interior designer or trade client
Design materials and project information. Because our products are made to order, you may send us images, mood boards, artwork, measurements, or project details. We use these only to design, quote, and produce your order. We do not share them with third parties other than those needed to fulfil your order (such as production partners), and we do not reuse them without your permission.
Information from other channels. This policy also applies to information you share with us through Instagram, WhatsApp, email, or other messaging platforms.
Automatically collected information. When you visit our website, we collect your IP address, browser type, operating system, device information, pages viewed, links clicked, time and date of visits, referring websites, and cookie data.
3. How We Use Your Information
- Process and fulfil orders: payment, production, shipping, installation, and customer service
- Communicate with you: order confirmations, quotations, shipping updates, and replies to inquiries
- Improve our services: analyse website usage to improve the experience and our products
- Marketing: send promotional emails, new collections, and design inspiration, only with your consent
- Advertising: measure and improve our ads and show relevant ads on social platforms (see Section 6)
- Prevent fraud and protect against security threats
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information for money. We may share it with:
- Service providers that help us run our business: payment processors, shipping and logistics partners, production and installation partners, email marketing services, website hosting and analytics providers, and customer service tools. They may only use your information to perform services for us and are bound by confidentiality obligations.
- Advertising and analytics platforms such as [Meta (Facebook/Instagram), Google], through cookies and similar technologies (see Section 6).
- Authorities, where required by law or valid legal request.
- A successor business, in the event of a merger, acquisition, or sale of assets. We will notify you of any such change.
We will only show your projects or photos of completed work on our website or social media with your permission.
5. Legal Basis for Processing
Where applicable law requires a legal basis, we process your information:
- To perform a contract with you (orders, quotations, installation)
- With your consent (marketing emails, non-essential cookies), which you can withdraw at any time
- For our legitimate interests (improving our services, preventing fraud, measuring advertising)
- To comply with legal obligations
6. Cookies and Tracking Technologies
We use cookies and similar technologies to remember your preferences, understand how you use our site, improve performance, and deliver relevant advertising.
- Essential: required for the website to function
- Performance: help us understand how visitors use our site
- Functional: remember your preferences
- Marketing: track activity to deliver relevant ads
We currently use: [Google Analytics, Meta Pixel, other tools].
Your choices: You can manage cookies through [our cookie banner] and your browser settings. You can also opt out of personalised ads through [Meta Ad Preferences] and [Google Ads Settings]. Disabling cookies may affect some site features.
7. Data Security
We use appropriate technical and organisational measures to protect your information, including SSL encryption, PCI-compliant payment gateways, access controls, and regular security reviews. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Data breaches. If a breach affects your personal information, we will notify you and the relevant authorities where required by law.
8. Data Retention
We keep your information only as long as needed for the purposes in this policy:
- Order, quotation, and invoice records: as required for legal and accounting purposes
- Design files and project materials: 2 years after project completion, unless you ask us to delete them sooner
- Marketing data: until you unsubscribe or ask us to delete it
- Website analytics data: 6 months
When information is no longer needed, we securely delete or anonymise it.
9. Your Privacy Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your information, subject to legal obligations
- Object to or restrict certain processing
- Withdraw consent at any time
- Data portability: receive your data in a transferable format
- Opt out of marketing at any time
To exercise these rights, email [email protected]. We will respond within 30 days.
10. Marketing Communications
With your consent, we may send promotional emails and our monthly newsletter. You can unsubscribe at any time using the link in any email, by contacting [email protected], or through your account settings. You will still receive transactional emails about your orders.
11. Third-Party Links and Children's Privacy
Third-party links. Our website may link to third-party sites. We are not responsible for their privacy practices, so please review their policies.
Children. Our website and services are not intended for anyone under 18, and we do not knowingly collect their information. If you believe we have, contact us and we will delete it.
12. International Transfers and Applicable Law
Shop Seif is based in Egypt. Your information may be transferred to, stored, and processed in Egypt or other countries where our service providers operate. When we transfer data abroad, we take steps to ensure it remains protected, such as contractual safeguards with our providers.
13. Changes to This Policy
We may update this policy from time to time. We will post the updated version with a new "Last Updated" date and email you about significant changes.
14. Contact Us
The Shop Seif (Shop Seif)
Email: [email protected]
Phone Number: +20 100 540 4436