Last Updated: October 2026
1. Our Commitment
At Shop Seif, we want you to feel confident in every purchase. Most of our pieces are made to order, so please read this policy before ordering. It explains what can be returned, what cannot, and how we handle problems.
2. Ready-Made (In-Stock) Items
Eligibility. Ready-made items may be returned within 14 days of delivery if they are:
- Unused, undamaged, and in original condition
- Returned with all original packaging, tags, and documentation
- Not installed or mounted
- Free from odors, stains, or alterations
How to return. Email [email protected] with your order number and reason for return. We will send return authorization and instructions within [2] business days. Returns sent without authorization may not be accepted.
Refunds. Once we receive and inspect the item, we will refund you within 7-10 business days to the original payment method. Original shipping costs are non-refundable, and return shipping is paid by the customer, unless the item arrived damaged or defective (see Section 4).
3. Custom & Made-to-Order Items
Because custom and made-to-order items are produced specifically for you, they are final sale and cannot be returned, exchanged, or refunded. This includes custom-sized or personalized wallcoverings, wallpaper, hand-tufted and flatwoven rugs, fabrics, and tapestries, and any piece made to your specifications.
Cancellations. You may cancel a custom order before production begins, at no cost [or: for a full refund minus any non-refundable deposit]. Once production starts, the order cannot be cancelled and any deposit is non-refundable.
Before you order. Please review all specifications, measurements, colors, and design details carefully. Our design team can answer questions and provide samples where available.
Natural variations. Our products are handcrafted, so slight variations in color, texture, pattern, and size [within ±5-7%] are normal and are not defects. Colors may also look different on screen than in person. Please request a sample if exact color matching is important.
4. Damaged, Defective, or Incorrect Items
This section applies to all items, including custom ones. If your order arrives damaged, defective, or different from what you approved, we will repair, replace, or fully refund it, including return shipping.
What to do:
- Inspect your order on delivery, before installation. For wallcoverings, please check every roll and do not hang any roll with a visible defect.
- Contact [email protected] within 7 days of delivery with your order number, clear photos, and a description of the issue.
- Keep the original packaging until the claim is resolved.
We cannot accept claims for items that have been installed, unless the defect was not visible beforehand.
5. Exchanges
We do not offer direct exchanges. To swap an eligible ready-made item, return it for a refund under Section 2 and place a new order.
6. Non-Returnable Items
- Custom and made-to-order items (except as covered in Section 4)
- Items marked "Final Sale" or purchased in promotional sales, unless stated otherwise
- Items damaged through misuse, improper installation, or normal wear
- [Gift cards or digital products, only if you sell them]
- [Samples, unless returned within 40 days / sample fees are non-refundable]
7. International Orders
For orders shipped outside Egypt, the customer pays all return shipping costs and any customs duties, taxes, or fees. Original duties and taxes paid on the order are non-refundable. Please use a tracked, insured service. Damaged or defective items are handled under Section 4.
8. Your Legal Rights
This policy does not limit any rights you have under applicable consumer protection laws, including Egypt's Consumer Protection Law (Law No. 181 of 2018).
9. Contact Us
Shop Seif
Email: [email protected]
Phone Number: +20 100 540 4436